Helping organisations identify customer needs and requirements through effective Customer Research solutions

Recognising what drives customer engagement and satisfaction is essential for all organisations, and is what gives businesses a competitive edge.

As a leading UK full-service customer research agency, we specialise in creating effective, customised research programmes that are perfectly in tune with your brand and values.

Our experience allows us to deliver a cost-effective, personalised Customer Research service to clients on a global scale. From providing customer research programmes, to conducting research, we present our findings in a way that is meaningful and easy to understand.

We use the industry-leading Customer Experience Quality Analysis (CEQA) framework to understand and quantify the quality of your customers’ experience by providing a context around their journey.

To achieve your customer research objectives, we offer a comprehensive range of customer research solutions, including:

Green tick bullet Customer-Facing Employer Surveys

Green tick bullet Annual Staff Surveys

Green tick bullet Customer Satisfaction

Green tick bullet Branding and Messaging

Green tick bullet Supplier Relationship Research

Green tick bullet Market and Competitor Research

Green tick bullet Customer Experience Research

Green tick bullet Concept and Product Testing and Research



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Find out more about our Customer Research solutions.


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Download the latest Utilities Customer Satisfaction Benchmark Report.


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Contact us today to discuss our Customer Research solutions.