Helping organisations identify customer needs and requirements through effective Customer Research solutions
Recognising what drives customer engagement and satisfaction is essential for all organisations, and is what gives businesses a competitive edge.
As a leading UK full-service customer research agency, we specialise in creating effective, customised research programmes that are perfectly in tune with your brand and values.
Our experience allows us to deliver a cost-effective, personalised Customer Research service to clients on a global scale. From providing customer research programmes, to conducting research, we present our findings in a way that is meaningful and easy to understand.
We use the industry-leading Customer Experience Quality Analysis (CEQA) framework to understand and quantify the quality of your customers’ experience by providing a context around their journey.
To achieve your customer research objectives, we offer a comprehensive range of customer research solutions, including:
Customer-Facing Employer Surveys
Annual Staff Surveys
Branding and Messaging
Supplier Relationship Research
Market and Competitor Research
Customer Experience Research
Concept and Product Testing and Research