Identifying perceptions of key industry sectors through customer and employee satisfaction surveys and benchmarking data.
About benchmarking reports
In order to provide exception service to your customers, it is crucial to recognise and understand service provision, customer needs, and drivers of their loyalty.
Our customer and employee satisfaction surveys provide us with accurate insights into the performance of various different sectors, from Automotive, to Retail, Utilities, and Banking. By comparing satisfaction levels, we discover where your company sits in relation to your competitors, and identify areas where you could improve your customer service.
The surveys ask participants questions regarding their loyalty and recommendation intentions relating to interactions with different service providers, and ultimately measures customer satisfaction and effort ratings.
Latest benchmark reports
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