Global Tier 1 Bank
Our Client is a global financial services company celebrating 150 years of proud heritage, with a unique global footprint. Their vision is to become the World’s Leading International Bank and to create an aspirational ‘at our best’ organisational culture.
In the last two years this bank has been heavily focused on process adherence and its mandatory obligations, of which there are many. More recently the bank has decided to balance this focus with its people development strategy. As part of this cultural transformation, people managers are expected to create an environment in each of their teams where people can perform at their best more of the time.
A new experiential instructor led training programme was introduced called ‘Managing at Our Best’ (MAOB). The aim was to deploy this to all people managers globally within a 24 month period.
The MAOB Faculty is currently 17 strong (and growing).
Over 5112 delegate days have already been delivered and counting. A recent dip check of quality has shown the trainers delivering this programme have been rated at an average of 5.7 (6 extremely satisfied to 1 this course didn’t benefit me). The bank’s target is 5. The overall delegate experience is 5.9, using the same rating scale.
The ongoing quality of the MAOB faculty is assessed through regular observations, using a set of robust ‘in-life’ quality delivery indicators. These observations are regularly calibrated to ensure consistency across the faculty. Evaluation results are regularly presented to the bank in the form of numbers trained, delegate experiences of the trainer performance, venues and materials.